General policy

At La Marraine, we are committed to providing exceptional service and ensuring that our clients have a seamless experience with us. We adhere to the following general policies:

1. Quality and Satisfaction: We strive to deliver the highest quality products and services to our clients. Our team of professional florists and creative designers work diligently to create stunning floral arrangements, elegant decor pieces, and unique designs that meet or exceed your expectations. We are committed to your satisfaction and will make every effort to ensure that you are delighted with our services.

2. Customization and Personalization: We understand that every event is unique, and we are committed to customizing our services to reflect your style, theme, and preferences. Our creative team works closely with you to understand your vision and bring it to life through personalized designs and sketches. We value your input and collaboration in the creative process, ensuring that your events are truly distinctive and memorable.

3. Wholesale Solutions: Our wholesale solutions are tailored to meet the needs of event professionals and businesses. We offer competitive pricing, flexible terms, and reliable service for bulk orders of our in-house products or custom event decor. Our team is dedicated to fulfilling your wholesale requirements with efficiency and professionalism.

4.Timelines and Communication: We understand the importance of timelines in event planning and strive to meet or exceed agreed-upon deadlines. Our team maintains open communication channels, providing regular updates on the progress of your project and promptly addressing any questions or concerns you may have. We are committed to keeping you informed and involved throughout the process.

5. Cancellation and Refunds: In the event of cancellation or changes to your order, we have a fair and transparent cancellation policy. We understand that unforeseen circumstances may arise, and we will work with you to find the best possible solution. Please refer to our specific cancellation and refund policies for more information.

6. Privacy and Confidentiality: We value your privacy and confidentiality. Any information you share with us during the course of our engagement, including personal details and event-related information, will be treated with the utmost confidentiality and used solely for the purpose of delivering our services to you.

7. Professional Conduct: Our team of professionals at La Marraine conducts themselves with the highest level of professionalism and integrity. We are committed to providing courteous and respectful service to all our clients, partners, and stakeholders. We expect the same level of professional conduct from our clients and appreciate mutual respect and collaboration throughout our engagement.

These are our general policies at La Marraine, and we strive to ensure that they are followed diligently to provide the best possible experience for our clients. If you have any specific questions or concerns regarding our policies, please do not hesitate to contact us for further clarification.