Refund policy

At La Marraine, we strive to provide you with the best possible experience and ensure your complete satisfaction. If you are not entirely satisfied with your purchase, we offer a refund policy to protect your rights as a valued customer. The details of our refund policy are as follows:

1. Product Returns: If you are not satisfied with the quality or condition of our products, you may return the product to us within 5 days from the date of purchase. The product must be in its original packaging and in unused condition. Once we receive the returned product and verify its condition, we will issue a refund to the original payment method used for the purchase, minus any applicable restocking fees or shipping charges.

2. Service Issues: If you encounter any issues with the quality or execution of our services, such as errors in product design, late delivery, or other service-related issues, please notify us immediately. We will investigate the issue and take appropriate action to rectify the situation, which may include issuing a refund for the affected portion of the service.

3. Wholesale Products: As a wholesaler, we understand the importance of product quality and authenticity. If you encounter any issues with the quality or authenticity of our wholesale products, please notify us immediately, and we will take appropriate action to resolve the issue, which may include issuing a refund or providing a replacement.

4. Limitations: Our refund policy does not cover damages caused by misuse, abuse, neglect, normal wear and tear, acts of nature, or any other factors beyond our control. Additionally, our refund policy does not cover damages or issues arising from third-party products or services used in conjunction with our products or services.

5.Claims Process: To file a refund claim, please contact our customer service team with your order or invoice number, a description of the issue, and supporting evidence such as photographs or other relevant documentation. We will review your claim and take appropriate action to resolve the issue and process the refund as quickly and efficiently as possible

We value your satisfaction as our customer, and we are committed to resolving any issues or concerns through our refund policy. If you have any questions or need further clarification on our refund policy, please do not hesitate to contact us for further information.