Warranty policy

At La Marraine, we stand behind the quality of our products and services. We strive to provide you with the best possible experience and ensure your complete satisfaction. Our warranty policy is designed to provide you with peace of mind and protect your investment. The details of our warranty policy are as follows:

1. Product Quality: We guarantee that all our in-house products are crafted with the highest quality materials and workmanship. If you encounter any issues with the quality of our products, such as defects in materials or workmanship, within 5 days, we will repair or replace the product at no additional cost to you.

2. Service Quality: We take pride in our well-trained and professional florists who create exquisite floral arrangements for your events. If you encounter any issues with the quality of our services, such as mistakes in product design or delivery errors, we will take prompt corrective action to rectify the issue and ensure your satisfaction.

3. Wholesale Products: As a wholesaler, we assure the quality of our products and stand by their authenticity. If you encounter any issues with the quality or authenticity of our wholesale products, please notify us immediately, and we will take appropriate action to resolve the issue.

4. Limitations: Our warranty policy does not cover damages caused by misuse, abuse, neglect, normal wear and tear, acts of nature, or any other factors beyond our control. Additionally, our warranty policy does not cover damages or issues arising from third-party products or services used in conjunction with our products or services

5. Claims Process: To file a warranty claim, please contact our customer service team with your order or invoice number, a description of the issue, and supporting evidence such as photographs or other relevant documentation. We will review your claim and take appropriate action to resolve the issue as quickly and efficiently as possible.

We are committed to providing you with the highest level of quality and service, and we stand behind our products and services with our warranty policy. If you have any questions or concerns about our warranty policy, please do not hesitate to contact us for further information.