Purchasing policy

At La Marraine, we are dedicated to providing you with a seamless and convenient purchasing experience. Our purchasing policy outlines the guidelines and procedures for making purchases from our website or in-store. Please review the following details:

1. Product Availability: Our website displays the current availability of our products, and we strive to maintain accurate and up-to-date inventory information. However, due to the nature of our business, some products may be subject to availability limitations. In the event that a product is out of stock or unavailable, we will notify you promptly and provide options for an alternative product or a refund.

2. Order Placement: To place an order, simply browse our website or visit our store and select the desired products. Add them to your shopping cart and proceed to the checkout page. Provide accurate and complete billing, shipping, and contact information to ensure smooth processing and delivery of your order.

3. Payment Options: We accept various payment methods, including credit cards, debit cards, and other approved forms of payment. Please ensure that your payment information is accurate and valid to avoid delays in order processing.

4. Order Confirmation: Once your order is placed, you will receive an order confirmation email or receipt that includes details of your purchase. This confirmation serves as acknowledgement of your order and does not guarantee availability or shipment of the products.

5. Shipping and Delivery: We offer shipping options based on your location and the products ordered. Shipping fees and delivery times may vary depending on the chosen shipping method and destination. We strive to process and ship orders as quickly as possible, but please note that delays may occur due to unforeseen circumstances.

6. Cancellation or Modification: If you need to cancel or modify your order, please contact us as soon as possible. We will make our best efforts to accommodate your request, but please note that order cancellations or modifications may not always be possible, especially once the order has been processed or shipped.

7.Returns and Exchanges: Our return and exchange policy is outlined in our Refund Policy section, which provides details on the conditions and process for returning or exchanging products.

8.Wholesale Purchases: For wholesale purchases, please contact our sales team for specific pricing, quantity, and shipping information. Wholesale orders may have different terms and conditions than regular retail purchases.

9.Personal Information: We take your privacy seriously and will handle your personal information in accordance with our Privacy Policy. Please review our Privacy Policy for more details on how we collect, use, and protect your information.

We aim to provide the best purchasing experience for our customers and strive to maintain transparent and fair purchasing practices. If you have any questions or need further information on our purchasing policy, please do not hesitate to contact us for assistance.

Welcome to La Marraine, your destination for exceptional event decorations and wholesale solutions. We are a premier event decoration company with a wide range of in-house products, professional florists, a creative team, and wholesale services to meet all your event needs.

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